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REINFORCED HEALTH PROTOCOL

In the context of COVID-19 health crisis

Below are the comprehensive protocols and procedures we have put in place.

Guests & Service Professionals Health

The health and safety of our guests and service professionals is our primary objective. All our staff is trained in barrier gestures and new operating procedures to ensure everyone's safety.

Surface Areas

Throughout our hotel, Champlung Mas Hotel Legian has increased its already-rigorous cleaning protocols. Surfaces are thoroughly treated with hospital-grade disinfectants and cleanings are conducted with increased frequency.

Guest Contact

All medical advice, states that direct, person-to-person contact is the primary way COVID-19 spreads. To help prevent risk of transmission in this way, Champlung Mas Hotel Legian implemented the following protocols:

  1. Placed signage in its lobbies reminding guests to maintain physical distancing protocols (at least six feet)
  2. Adjusted furniture in restaurants and lobbies to allow for appropriate physical distancing (at least six feet)
  3. Masks and gloves are readily available for hotel guests for purchase
  4. Installed additional hand-sanitizing stations at the entrances to our hotels and resorts, near the front desk, at elevator banks and entering spa and meeting spaces.

Service Professional/ Hotel Employee/ Vendor/ Drivers/ 3rd Party arrival to Hotel

At each entrance, the security team administers non-invasive digital temperature readings for all service professionals. Anyone displaying a temperature over 37.3°C will be taken to a private area for a secondary temporal temperature screening. Anyone confirmed to have a temperature over 37.3°C will not be allowed to enter the property and will be directed toward appropriate medical care.

Physical Distancing

Guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while in lines, using elevators or moving around the property. Restaurant tables, and other physical layouts, are arranged to ensure appropriate distancing. Service professionals are reminded to practice physical distancing by standing at least six feet away from guests and other service professionals whenever possible. All resort outlets will comply with local or state-mandated occupancy limits. Due to physical distancing limits, guests are required to wear masks on elevators and in guestroom hallways. In all other locations, guests are encouraged to wear masks. Families who live at home and want to sit together can be allowed to keep wearing a mask, and only removed when eating and drinking.

Hand Sanitizer

Hand sanitizer dispensers, touch less whenever possible, are placed at key guest and service professional / employee entrances and contact areas such as reception areas, hotel lobbies, restaurant entrances, meeting and event spaces, elevator landings, pools, spa, bars and exercise areas. Hand sanitizer is provided in public areas and throughout the back of house for service professionals/ employee.

Public Area Signage

Health and hygiene reminders are posted throughout the property, including physical distancing and the proper way to wear, handle and dispose of masks.  Brochures and Printed Materials Removed

Brochures and other paper materials have been removed from all areas to limit multi-user contact. Room service menu is available upon request and guests will be advised to dial receptionist/ room service. Laundry list is available upon request and guests will be advised to dial receptionist/ housekeeping.

Back-of-the-House Signage

Signage is posted throughout the property reminding service professionals/ employee of the proper way to wear, handle and dispose of masks, use gloves (in positions deemed appropriate by medical experts), how to wash hands and sneeze, and to avoid touching their faces.

Service Professional & Guest Health Concerns

Our service professionals/ employees are given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property, and they will be ready to provide support to our guests. Service professionals are instructed to stay home if they do not feel well and told to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Service professionals and guests who exhibit any of the symptoms of COVID-19 while at the property will be instructed to immediately make this information known to managers and hotel security respectively.

THE GUEST EXPERIENCE

Guest Arrival

All guests entering Champlung Mas Hotel Legian will be advised to wear a mask. Appropriate signage is also prominently displayed, which outlines proper mask usage, request to use hand sanitizer and current physical distancing practices in use throughout the property.

The hotel will check and record the body temperature of guests who will enter the hotel. If the body temperature is above 37.3 ° Celsius, then guests are advised to seek medical treatment immediately and obtain medical permission before being allowed to check-in.

If the body temperature is normal, then before checking in, guests are required to fill in the Travel Registration & Declaration Form which must be filled out by guests before check-in.

Guests will enter the hotel/resort through doors that are either propped open

  • Service professionals will not open the doors of cars or taxis.
  • Guests requesting bell service will be assisted and the bell cart sanitized after each guest is assisted.
  • Guest luggage will be handled with (white) glove service

Hotel Guest Elevators

Button panels will be sanitized at regular intervals, at least once per hour. Signage will be posted to explain the current hygiene and sanitation procedures. No more than two guests will be permitted per elevator.

Housekeeping

Limited housekeeping services are available upon request. Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Restaurant

The Hotel must check and record the body temperature of the Guest who will enter the Hotel, if the Guest's body temperature is above 37.3 ° Celsius, it is advisable to immediately seek medical treatment and obtain medical permission before being allowed into the Restaurant. The hotel can set maximum meal duration for guests in order to limit / minimize the number of guests in the restaurant at a certain time. In areas of high contact / contact level by the Guest including table surfaces etc., it must be disinfected by disinfecting.

Delivery / Take Away

Pick-up settings

As far as possible, a contactless pick-up system will be implemented by setting up a special area and table for taking orders. If the employee makes contact with anyone who orders delivery; such as when delivering food, please remember to wash your hands / use a hand sanitizer before continuing operational activities. The hotel establishes a waiting area for taking orders with a boundary marking 2 (two) meter apart from each other.

SPA

Specific Protocols

Treatments and massages will be provided in compliance with applicable regulations and following a specific health protocol

Trained Staff

All employees have received a barrier gestures and new operating procedures training in order to ensure everyone's safety.

Driver and Hotel Car

Trained Staff

All employees have received a barrier gestures and new operating procedures training in order to ensure everyone's safety.

Payment Arrangements

Employees in the Cashier section are required to always suggest non-cash payments. Cash payments will be made through an intermediary in the form of a money tray. Guests can still choose to make payments at the table, with a hand sanitizer for use after payment activities are carried out.

Area Sanitation

Sanitize any surfaces that come in contact with guests' hands after each use, such as tables, chairs, door handles, EDC, menu books / ipad / tent cards, and others. For menu books with ingredients that cannot be sanitized, employees must provide a hand sanitizer to guests when guests finish holding a menu book / after taking orders. Periodically spray the area with a disinfectant solution

SERVICE PROFESSIONAL RESPONSIBILITIES

The role Champlung Mas Hotel Legian service professionals play is vital for an effective sanitation, health and hygiene program.

Hand Washing

Proper hygiene and frequent hand washing with soap is vital in helping to combat the spread of virus. All Salamander service professionals are instructed to wash their hands for 20 seconds, or use sanitizer when a sink is not available, every 60 minutes and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering, going on and returning from break, and before or after starting a shift.

COVID-19 Training

All service professionals have received training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact, including housekeeping, food and beverage, public area departments, hotel operations and security.

Personal Protective Equipment (PPE)

Appropriate PPE is worn by all service professionals based on their roles and responsibilities, and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE is mandatory. Every service professional entering the property is provided a mask and required to wear that mask while on property. Gloves are provided to service professionals whose responsibilities require them, as determined by medical experts, including housekeeping and public area attendants and security officers in direct contact with guests.

Daily Pre-Shift & Timekeeping

Service professional pre-shift meetings are conducted virtually or in areas that allow for appropriate physical distancing between service professionals. Larger departments stagger service professional arrival times to minimize traffic volume in back-of-house corridors and service elevators. Hand sanitizer is available at each time clock location and service professionals are required to sanitize their hands after clocking in. Our management team provides constant communication, and proper PPE and sanitation procedures is followed and updated per the latest expert guidance.

Work Uniforms

Uniforms are not used from home, uniforms are only used at outlets. Employees are not permitted to wear uniforms outside the restaurant area, including during breaks and at meals.

Procedures for Eating

Employees are allowed to eat in the food outlet / production area, however, the following safe distance steps must still be taken:

  1. Set meal times in turns;
  2. Eat individually (separately) and keep a distance of at least 2 (two) meter from other employees who eat at the same time;
  3. Leave the dining area clean after eating.

Maximum body temperature

If an employee's temperature is found that shows a body temperature above 37.3 degrees Celsius, then within 5 minutes will be rechecked, if the results are still above 37.3 ° Celsius, then the officer must check it and not work. And the employee must report to his supervisor on this by telephone. For employees returning from official travel to COVID-19 countries / regions. Employees must carry out independent quarantine at home for 14 (fourteen) days.

Implement a Healthy Lifestyle

Wash Hands with Soap, Cough Ethics, Sports, eat food with balanced nutrition, avoid using personal tools together, such as cutlery, prayer tools, and others.

Keep safe distance

Keep a minimum distance of 2 (two) meter while in the Work area and the Employee canteen

Wear a mask correctly

Wear a mask when traveling from home to the hotel and replace with a new mask when going to use the Work uniform.

CLEANING PRODUCTS AND PROTOCOLS

Cleaning Product & Protocols

Champlung Mas Hotel legian will use cleaning products and protocols which meet CDC/EPA guidelines, and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We have worked closely with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and necessary PPE.

Public Spaces and Communal Areas

The frequency of cleaning and sanitizing is increased in all public spaces with an emphasis on frequent-contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, and stair handrails, gym equipment, dining surfaces and seating areas.

Guest Rooms

Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.

Laundry

All bed linen and laundry continue to be washed at a high temperature and in accordance with CDC (Centers for Disease Control) guidelines. Dirty linen is bagged in the guest room to eliminate excess contact while being transported to the laundry facility.

Back of the House

Frequency of cleaning and sanitization is increased in high-traffic, back-of-house areas with an emphasis on service professional dining rooms, service professional entrances, uniform rooms, service professional restrooms, loading docks, offices, kitchens, security scanning podiums, and training classrooms.

Shared Equipment

Shared tools and equipment is sanitized before, during and after each shift or anytime the equipment is transferred to a new service professional. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.

Room Recovery Protocol

In the event of presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert. Air Filter and HVAC Cleaning: Air filter replacement and HVAC system cleaning will be increased, and fresh air exchange maximized.

Guidelines for acceptance of goods from Suppliers

This guideline contains procedures for holding goods / raw materials that have just been received to go through a sanitation process before being stored on a storage rack, chiller, or freezer.

PHYSICAL DISTANCING

Physical Distancing

Throughout Champlung Mas Hotel Legian, we meet or exceed state and local health authority guidelines on proper physical distancing.

Queuing

Any area where guests or service professionals need to queue is clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies, coffee shops and casual dining.

Hotel Front Desk, Business Center and Concierge

Agents utilize every other workstation to ensure separation between service professionals, whenever possible.

Restaurants and Bars

Restaurants and bars feature reduced seating capacities to allow for a minimum of six feet between each seated group/party of guests. Maximum of 6 people per table.

Meeting and Event Spaces

Meeting and banquet set-up arrangements allow for physical distancing between guests in all meetings and events, based on CDC (Centers for Disease Control) recommendations. Self-serve buffet-style food service is suspended and replaced by alternative service styles.

Retail Spaces

In coordination with our retail partners, guest occupancy limits are enforced to allow for appropriate distancing at both our owned and leased retail spaces.

Back of the House

Physical distancing protocols are used in service professional dining rooms, uniform areas, in-house meeting rooms, shared office spaces, and other high-density areas to ensure appropriate distancing between service professionals

Swimming Pool

Pool seating is configured to allow for at least six feet of separation between groups of guests. Perform pool cleaning in accordance with established procedures and frequencies. Ensure that the pool contains chlorine disinfectant with standard procedure levels. Crowed control at the swimming pool.

ON-SITE COVID-19 MAIN CONTACT

In case of need, the on-site COVID-19 person is Mr Gusti - Operation Manager

In case of potential detection

For our Guests

We kindly invite our guests with symptoms to stay in their room and to notify the reception by phone from their room. Our team will notify a doctor in order to organize a consultation or a transfer to the nearest medical facility if necessary.

For our Staff

Employees with symptoms are encouraged not to come to Champlung Mas Hotel Legian or to step down immediately if symptoms appear at their workplace in order to consult a doctor and get tested on a doctor's prescription. The same applies to people who have been in close contact (less than one meter for more than 15 minutes).


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GETTING US

Champlung Mas Hotel & Spa is located in Legian, Kuta-Bali where you may experience a peaceful getaway holiday in the heart of Legian. A short distance to the white sandy beach Kuta which ideally for surfers, steps away to Legian art market, BeachWalk Mega Mall, Nights life, Entertainment, and central of culinary.

  • ADDRESS: Jalan Lebak Bene, Legian, Badung, Indonesia 80361
  • PHONE: +62-361-751869 / +62-361-756448
  • FACSIMILE: +62 361 756446
  • E-MAIL: reservation@champlungmaslegian.com

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